Refund and Cancellation Policy
Last Updated: September 19, 2025
Thank you for shopping at oldtownkid! We are committed to ensuring our customers have a positive experience with our digital products. Please read this policy carefully to understand your rights and our obligations.
1. Our General Policy on Digital Products
Due to the instant, non-returnable nature of digital products, all sales are considered final and non-refundable once the purchase is completed and the product file or download link has been delivered.
We cannot issue a refund if you:
- Change your mind after purchase.
- Do not have the appropriate software to use the file (please check product descriptions for compatibility requirements before purchasing).
- Find the product difficult to use.
- No longer need the product.
Our goal is to ensure you receive the product you paid for. If you encounter a technical issue, our first step will always be to help you resolve it.
2. When a Refund May Be Considered (Exceptions)
We understand that technical problems can happen. We believe in being fair, and we will work with you to solve any legitimate issues. A refund will be considered under the following specific circumstances:
A. Non-Delivery of the Product:
If you have paid for a product but have not received the download link or cannot access the digital file, please follow these steps:
- Check your email’s spam or junk folder. The delivery email may have been filtered there.
- If you still cannot find it, please contact our support team at [Your Support Email Address] within 7 days of your purchase.
We will verify your payment and work with you to send the file to you manually. If, after our best efforts, we are unable to deliver the product to you, you will be eligible for a full refund.
B. Duplicate Purchase:
If you accidentally purchase the exact same product more than once, please contact us at [Your Support Email Address] with both order numbers. We will happily refund the duplicate purchase.
C. Major Product Defect:
If a file is corrupted, unusable, or if the product is significantly different from its description on our website, please contact us within 7 days of your purchase. We will first attempt to provide you with a corrected or functioning version of the product. If we are unable to resolve the issue, a full refund will be issued.
3. How to Request a Refund
To be eligible for a refund under the exceptions listed above, you must:
- Contact us within 7 days of the original purchase date.
- Email our support team at [Your Support Email Address].
- In your email, please include:
- Your full name and the email address used for the purchase.
- Your order number.
- A clear description of the issue and why you are requesting a refund.
We will review your request and typically respond within 48 business hours. We reserve the right to verify the issue before processing any refund.
4. Cancellation Policy
For instant digital downloads, orders cannot be cancelled once payment has been processed and the download link has been generated and sent.
5. Contact Us
If you have any questions about our Refund and Cancellation Policy, please do not hesitate to contact us at Support@oldtownkid.com. We are here to help!